Terms of Service

Last updated October 2, 2026·7 min read
On this page18 sections
  1. 1. The Services
  2. 2. Eligibility and accounts
  3. 3. Acceptable use
  4. 4. AI features and outputs
  5. 5. Your data and our processing
  6. 6. Third-party services and subprocessors
  7. 7. Trials, subscriptions and fees
  8. 8. Intellectual property
  9. 9. Confidentiality
  10. 10. Disclaimers
  11. 11. Limitation of liability
  12. 12. Indemnity
  13. 13. Suspension and termination
  14. 14. Export compliance and sanctions
  15. 15. Governing law and disputes
  16. 16. Changes to the Terms
  17. 17. Miscellaneous
  18. 18. Contact

These Terms of Service (“Terms”) govern your access to and use of the CoachRocks software and services (the “Services”) provided by CLE LTD. (“CoachRocks”, “we”, “us”, “our”) at https://coachrocks.com.

By creating an account, accessing, or using the Services, you agree to these Terms. If you use the Services on behalf of an organisation, you represent that you have authority to bind that organisation.

1. The Services

CoachRocks is a cloud-based platform that helps coaches manage clients, sessions, and related content, including features that may involve uploading recordings, transcripts, calendar integration, AI-assisted analysis, and content generation (e.g. reels or similar outputs). Features may change from time to time.

2. Eligibility and accounts

  • You must provide accurate registration information and keep it updated.
  • You are responsible for safeguarding your credentials and for all activity under your account.
  • You must be at least 18 years old and legally able to enter into these Terms. This is a contracting-capacity requirement and is separate from the age threshold in our Privacy Policy, section 11, which concerns the collection of personal data.

We may suspend or terminate accounts that violate these Terms or pose security or legal risk.

3. Acceptable use

You agree not to:

  • Use the Services in violation of applicable law or third-party rights.
  • Upload or process data you are not authorised to have, or that infringes others’ intellectual property, privacy, or confidentiality.
  • Attempt to probe, scan, or test vulnerabilities, or bypass security or rate limits, except as part of an authorised bug bounty or with our written consent.
  • Reverse engineer, decompile, or attempt to extract source code except where mandatory law allows.
  • Use the Services to build a competing product by scraping or systematic extraction of non-public interfaces.
  • Send unsolicited bulk email or unlawful marketing through the Services.

You are responsible for obtaining lawful bases, notices, and consents (where required) for any personal data you upload or import about your clients or third parties, including data from calendar imports or meeting URLs shared with integrations.

4. AI features and outputs

The Services may use artificial intelligence (including third-party models) to transcribe, summarise, analyse, or generate content. You acknowledge that:

  • AI outputs may be inaccurate, incomplete, or biased; they are assistive tools only.
  • Outputs are not medical, legal, financial, psychological, or other professional advice.
  • You remain solely responsible for decisions made in your professional practice and for reviewing outputs before relying on them or sharing them.

See our AI Transparency Notice for more detail.

5. Your data and our processing

  • Your content: You retain ownership of content you submit, subject to the licence below.
  • Licence to CoachRocks: You grant us a worldwide, non-exclusive licence to host, process, transmit, and display your content solely to provide, secure, and improve the Services and as described in our Privacy Policy.
  • Aggregated/de-identified data: We may use aggregated or de-identified data that does not identify you for analytics, benchmarking, and product improvement.

Processing of personal data is described in the Privacy Policy. Our Data Processing Agreement is an integral part of these Terms: where you act as a controller for client data, it takes effect automatically when you accept these Terms, with no signature or separate request needed.

6. Third-party services and subprocessors

The Services rely on subprocessors (e.g. hosting, storage, AI, email, Google APIs). Their use is described in the Privacy Policy and subprocessor list. Your use of Google or other linked services is also subject to those providers’ terms.

7. Trials, subscriptions and fees

  • Free trial: A new account starts with a free trial for the period stated at sign-up (currently 30 days). No payment details are needed to start it, and nothing is charged when it ends.
  • After a trial or a subscription ends: Creating new content — recording or uploading sessions, new analyses, AI questions and generated content — requires a paid subscription. Your account and the content already in it remain available to read and export; nothing is deleted because a trial or a subscription ended. Data is retained and deleted as described in section 13 and in our Privacy Policy.
  • Accounts that had the free plan: Accounts created while we offered a free plan keep it until a date we announce to them by email, with at least 30 days' notice.
  • Subscriptions: Paid plans are billed monthly in advance through PayPal, at the price and with the allowances shown at checkout, and renew automatically until cancelled. If you subscribe during your free trial, the first charge is taken when the trial ends. You can cancel at any time in Settings: cancellation stops future renewals, and you keep your plan until the end of the period you have already paid for. If a payment fails, we may keep your plan active for a short time while the payment is retried; if it is not recovered, the subscription ends.
  • Fees and taxes: Fees and taxes are as stated at checkout or in a separate order form. Unless otherwise stated, fees are non-refundable except where required by law.
  • Changes to prices and plans: We may change prices, plans or what a plan includes. We will give you reasonable advance notice — at least 30 days — by email or in the Services before a change to the price you pay, or the end of a plan you are on, takes effect for you. If you do not agree, you can cancel before it takes effect.

8. Intellectual property

The Services, including software, branding, and documentation, are owned by CoachRocks or its licensors. Except for the limited rights to use the Services under these Terms, no rights are granted.

Feedback you provide may be used by us without obligation to you.

9. Confidentiality

Each party may receive confidential information from the other. The receiving party will protect it with reasonable care and use it only for the purpose of the Services, subject to standard exceptions (e.g. public domain, lawful requirement).

10. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant uninterrupted or error-free operation or that defects will be corrected.

Some jurisdictions do not allow certain disclaimers; in those jurisdictions, disclaimers apply to the fullest extent permitted.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL.
  • OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF US$100 OR THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE twelve MONTHS BEFORE THE CLAIM (OR, IF NO FEES APPLY, US$50).

These limits do not apply where prohibited by law (e.g. liability for death or personal injury caused by negligence, or intentional misconduct).

12. Indemnity

You will defend and indemnify CoachRocks and its affiliates, officers, and employees against third-party claims, damages, and costs (including reasonable attorneys’ fees) arising from: (a) your content or use of the Services in breach of these Terms or law; (b) your processing of client or third-party personal data without adequate legal basis; or (c) your professional services to third parties.

13. Suspension and termination

You may stop using the Services at any time. We may suspend or terminate access for breach of these Terms, non-payment (if applicable), legal risk, or extended inactivity as permitted by law.

Upon termination, your right to access the Services ends. We may delete data in accordance with our Privacy Policy, section 7, and the retention behaviour described on our Trust page, section 5. You should export any data you need before termination where the product allows.

14. Export compliance and sanctions

You represent that you are not located in a sanctioned jurisdiction and will not use the Services in violation of export control or sanctions laws.

15. Governing law and disputes

These Terms are governed by the laws of Taiwan, excluding conflict-of-law rules. Courts in Taipei District Court, Taiwan have exclusive jurisdiction, except where mandatory consumer protections require otherwise.

EU/UK consumers: If you are a consumer habitually resident in the EEA or UK, you may benefit from mandatory rights in your country of residence; nothing in these Terms limits those rights.

16. Changes to the Terms

We may modify these Terms. We will post the updated Terms and update the “Last updated” date. For material changes — including changes to prices, plans or what a plan includes that affect you — we will give you reasonable advance notice by email or in the Services before they take effect, and at least 30 days for a change described in section 7. Continued use after the effective date may constitute acceptance where permitted. If you do not agree to a change, you can stop using the Services or cancel your subscription before it takes effect.

17. Miscellaneous

  • Entire agreement: These Terms and referenced policies constitute the entire agreement regarding the Services.
  • Assignment: You may not assign these Terms without our consent; we may assign in connection with a merger or sale.
  • Severability: If a provision is invalid, the remainder remains in effect.
  • Waiver: Failure to enforce a provision is not a waiver.
  • Notices: Legal notices to us at support@coachrocks.com; to you at the email on your account.

18. Contact

CLE LTD.
Floor 11, No.172, Section 2, Minsheng East Road, Taipei 10485, Taiwan
Email: support@coachrocks.com